Becoming a customer 1.1 To order with us, you must be over 18 years of age, require delivery in our area or require collection from one of our shops and have a credit or debit card in your name which we accept. 1.2 We reserve the right to decline any order or to suspend your account at any time at our discretion 1.3 Our Terms and Conditions will apply when you place your order.
Your account 2.1 You may create an online account with us to make your experience on this website easier. 2.2 You are responsible for the activity on your account. You should ensure that your access details are known only by you and that access to your computer or mobile device is restricted to prevent unauthorised use of your account. You must inform us immediately if you believe your details have become know to anyone else or has been or may be used in an unauthorised manner 2.3 Please ensure that the information you provide us with is correct and up to date. Please notify us as soon as possible of any changes 2.4 Please ensure that you have read our privacy policy
Contract 3.1 This website is operated by S. D. Barlow (Butchers) Limited trading as Barlows Butchers. Once you have placed an order on this website, you will receive an email confirmation of the order to the email address that you provided. This is not an acceptance by us. A legally binding contract will only arise once we have completed delivery of the goods to you. 3.2 If you have entered an incorrect email address and receive no email purchase confirmation and/or any other details are incorrect then you are responsible to contact us to amend your details. We can not be held responsible to the entering of incorrect information or your email service provider spam filtration.
Amending or cancelling the contract 4.1 You may amend or cancel your order up to 48 hours before the delivery date you selected. 4.2 Should you wish to cancel your order after the cut-off time but prior to delivery, we may charge you in full for an amount equal to the value of your order including any delivery cost applicable 4.3 Any cancellation must be communicated to us either by telephoning the Nuncargate Shop on 01623 753 267 or by emailing us at info@barlowsonline.co.uk 4.4 Where you order goods that are unavailable for any reason, we shall notify you and we will either send a replacement product with your order, or organise a full refund for the product within two days. Please note that for orders paid on credit cards, it may take up to 14 days for the refund to be credited to your account.
Price and delivery charges 5.1 The price of the goods will be quoted on the website at the time your confirm your order by clicking Checkout and will be inclusive of VAT (if applicable) or any other tax and, subject to paragraphs 5.2 below, delivery. 5.2 The delivery charge applying to your order shall be set out at the time you checkout. 5.3 Local delivery is defined as delivery to addresses in the following postcodes only: NG16, NG17, NG18, NG19, NG21 and DE75. For orders falling within this area, a separate delivery charge structure shall apply and overrule any delivery charge applicable from paragraph 5.2 above. This charge will be calculated by the system at checkout 5.4 We will debit the total cost of your order, including any delivery charge or packing cost that may be applied, from your debit or credit card at the time you place your order.
Delivery 6.1 For local deliveries from S. D. Barlow (Butchers) Limited vehicles, we will always aim to delivery your order within the delivery slot requested. 6.2 If nobody is available at the delivery address to take delivery of the orders, we will leave notification of the delivery attempt. 6.3 For deliveries outside of the local area as defined by paragraph 5.3 above, a courier delivery service is used. S. D. Barlow (Butchers) Limited has no control over deliveries undertaken through this service and so can accept no liability for late delivery or damaged goods. 6.4 If your delivery is refused or not accepted at a recipient’s address, we cannot take responsibility for this and can not offer a free replacement box. 6.5 Events outside our control, for example, epidemics, extreme weather conditions, or similar may occasionally mean that we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as is practicable to rearrange the delivery time. In such an event, our liability shall be limited to the price of the goods ordered and the cost of delivery. 6.6 From time to time delivery may take an additional day due to seasonal variations or volume. If you are ordering for a gift, dinner party or special occasion, we advise that you always allow an extra 24 hours. Your meat will stay chilled in our packaging – which allows meat to be in transit for 72 hours. 6.7 Our free standard delivery is applied to your order when you have more than £40 worth of full price items in your basket and your delivery location is in the local delivery radius as defined in paragraph 5.3 above. You can have both sale or promoted and full price items in your basket, but the items must total £40 or more to qualify for the free standard delivery.
If you are dissatisfied 7.1 We are committed to offering you the very best service and the very best produce. We guarantee the quality of all goods and produce you order from us. You must inspect the goods immediately upon delivery and, in the even that you are dissatisfied in any way with either our service or the quality of the goods you receive, let us know promptly either by emailing info@barlowsonline.co.uk or calling our Nuncargate shop on 01623 753 267. 7.2 Complaints will be reviewed by the senior team at Barlows Butchers. 7.3 Unfortunately, we are unable to accept the return of any produce delivered to you but, if the goods ordered by you do not meet your reasonable satisfaction, we may, at our absolute discretion, send you a Barlows Butchers voucher to the value of the goods that have fallen short of your expectations within 3 working days of a complaint being upheld. 7.4 S. D. Barlow (Butchers) Limited reserves the right to refuse any complaint which would not be held by a reasonable person 7.5 On occasion, we may request the return of the goods for inspection but you will always get a voucher once the goods have been received and any delivery cost, up to a maximum of £10 shall be covered by S. D. Barlow (Butchers) Limited
What we will not be liable for 8.1 We will not be liable for any indirect or consequential loss or damage of profits arising out of our supply or failure to supply the goods to you. 8.2 Nothing in the Agreement shall in any way limit our liability for death or personal injury resulting from a breach our contract, tort or negligence nor limit any legal rights you have as a consumer 8.3 Some of our products may contain traces of nuts or other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require any further information on allergens, please contact us. 8.4 The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer, distributing or reselling the goods as part of a business. 8.5 We shall not be liable for goods once they have been delivered to the address or secure place stated in your order. 8.6 Our packaging is designed to ensure our produce reaches you in perfect condition, but it is your responsibility to ensure that all perishable goods are refrigerated as soon as possible upon receipt. Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce. 8.7 Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. Whole products such as turkeys, geese, rabbits, suckling pigs, and game birds etc may not always meet the exact criteria within our store. We will not except liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations. 8.8 Please note that we will do our best to ensure that access to our website is uninterrupted and that transmission are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.
General 9.1 These terms and conditions set out the entire agreement between us. Any failure by us to enforce any of our rights under this Agreement shall not prejudice our entitlement to rely on any of our rights in the future 9.2 We shall not be liable for delays or failures to perform our obligations if that delay or failure arises from events beyond our reasonable control. 9.3 We reserve the right to change our website, policies, terms and conditions at any time but this shall not affect the terms and conditions prevailing at the time you make a purchase 9.4 Whilst we take the utmost care to ensure that all product descriptions, images, information and prices are accurate, we do not accept any liability for inaccuracies, errors or omissions. Colour and shape may vary from those shown on the website. 9.5 This Agreement is governed by the laws of England and Wales and both parties herby submit to the exclusive jurisdiction of the English courts.
Bespoke Butchery requests 10.1 We aim to offer a bespoke butchery service to our customers. Subject to the complexity of the request, S. D. Barlow (Butchers) Limited reserve the right to charge a £10 bespoke butchery charge for any bespoke butchery request. 10.2 If a specific request incurs such a fee, we will notify the customer in advance to advise.
Weights of products 11.1 Due to the nature of our products being reared free-range, some product weights may vary slightly at time of products being supplied. Any changes to weights will be clearly communicated to the customer.
Shelf Life 12.1 S. D. Barlow (Butchers) Limited will always deliver with the shelf life as advertised on the product label as a minimum.
Customer Loyalty Programme 13.1 S D Barlow (Butchers) Ltd operates a customer loyalty programme (“Barlows Loyalty”) under which customers may earn points on qualifying purchases made in accordance with these Terms and Conditions. 13.2 Participation in the Loyalty Programme is voluntary and is subject to acceptance of these Terms and Conditions as amended from time to time. 13.3 The Company reserves the right to withdraw, suspend, or terminate the Loyalty Programme in whole or in part at any time where reasonably practicable without notice. Where the Loyalty Programme is withdrawn or terminated, any points accrued but not redeemed at that time will be cancelled and will have no value. 13.4 The Company may amend, vary, or replace any aspect of the Loyalty Programme at any time without notice, including (but not limited to): the rate at which points are earned; what constitutes a qualifying spend; the availability of rewards; and the conditions for earning or redeeming points. Any such changes will not affect points already earned. 13.5 Points are earned only on qualifying spends as determined by the Company at its sole discretion. Certain products, promotions, or transactions may be excluded from earning points. 13.6 Points: have no cash value; are not legal tender; are non-transferable; and may not be sold, assigned, exchanged, or gifted to another person. 13.7 Points must be redeemed in accordance with the rules of the Loyalty Programme in force at the time of redemption. Points cannot be exchanged for cash, refunded, or used to offset debts. 13.8 Points will expire 18 months after the date on which they are earned if they have not been redeemed. Expired points will automatically be removed from the customer’s account and cannot be reinstated. 13.9 The Company reserves the right to suspend the earning and/or redemption of points at any time without notice (including for operational capacity, or seasonal reasons), including (but not limited to) periods of exceptionally high trading activity such as the Christmas period. 13.10 The Company may delay, refuse, or reverse the allocation or redemption of points where it reasonably believes that: points have been earned in error; there has been misuse, abuse, or fraudulent activity; or these Terms and Conditions have been breached. 13.11 The Loyalty Programme is for personal consumer use only. The Company may suspend or terminate an individual’s participation where it believes the programme is being used for business, resale, or other non-consumer purposes. 13.12 The Company shall not be liable for any loss, damage, or disappointment suffered by a customer arising from: the withdrawal, suspension, or amendment of the Loyalty Programme; the expiry or cancellation of points; or the unavailability of rewards, provided that nothing in this clause excludes or limits liability where it would be unlawful to do so. 13.13 Any personal data processed in connection with the Loyalty Programme will be handled in accordance with the Company’s Privacy Policy and applicable data protection legislation. 13.14 The Loyalty Programme does not create any contractual or proprietary rights in points or rewards beyond those expressly set out in these Terms and Conditions.
REVIEWS
What Our Customers Think
Porterhouse by Barlows
High-quality, homemade food in the heart of Nottinghamshire. Porterhouse by Barlows is a premium steakhouse serving the highest quality steaks from a multi-award winning, local butcher
